• Read the posts made in the announcements forum.

• If your question is about an activity, read the instructions given for the activity.

• See the calendar block on the course homepage to note important deadlines. We do not offer deadline extensions, as explained in the learning agreement (you can find this in the course induction section).

• If you'd like to leave the course, see this: Unenrolling from the course
  

If your doubt or query persists after you've done the above, please make a post on the technical queries forum.

Once a course comes to an end, you will have access to the course materials for at least one month after the end date. While our courses are usually not deleted from this site, we cannot guarantee that our courses will be indefinitely available. We strongly recommend that you save the course materials once the course you have taken comes to an end. Instructions are given below.

• For learning resources such as lessons, guided readings, or tutorials, you will find instructions in the course on how to save or download these resources.

• For quizzes and peer assessment activities, see this: Printing/saving quiz reviews and peer assessments

• For saving a forum discussion, use the print or save feature in your web browser.

• If you have received a certificate for the course, remember where you have saved it on your computer!

If you complete an online course on INASP Moodle, you may receive a digital badge. To download this badge, login to INASP Moodle (http://moodle.inasp.info) and visit the "My badges" page: http://moodle.inasp.info/badges/mybadges.php

Click the badge to view the full details. You can copy the link to this web page from the address bar of your web browser and share the link in your CV or any online profile.

You can also display this digital badge on a badge portfolio. To do this, follow the steps given in this tutorial.

Finally, read this Wikipedia page if you'd like to learn more about digital badges.

The basic smiley is arguably the most popular emoticon, but emoticons can also be useful to convey other feelings. You can make an emoticon just by typing the relevant characters in your text editor. No special formatting is needed! For example if you type a colon : followed by the symbol ) you won't immediately see a smiley but when you save your post you'll see it has appeared on the page like this: .

1. Go to the activity page.

2. Pay attention to the table at the top which explains the different phases of the activity.

3. See if there's a green check mark next to the phrase "Submit your work" in the "Submission phase" section. If yes, you have successfully submitted your work. You can click the "Submit your work" link to see your submission, and you can edit it before the deadline if you'd like to. If you don't see a green check mark next to "Submit your work", you have not submitted your work.

4. If you have uploaded a document as part of your submission, make sure that it is in a proper file format (eg, an MS Word file). It is always a good idea to download what you have submitted and then to open it to check (a) whether the file opens and (b) if it has the right contents.
   

The completion check mark for an activity that includes a peer assessment phase will appear once the activity is closed. It will NOT appear immediately after the submission and assessment phases.

1. Submission phase: This is the phase in which you have to prepare and submit your work. Read the instructions on the activity page to find out what you should submit.

2. Assessment phase: This is the phase in which you have to evaluate the submissions that have been allocated to you. When the activity moves to the assessment phase, the activity page will contain instructions on how you should carry out the assessments.

Once the above two phases are completed, the course facilitator will close the activity. You will see a completion check mark after the closure phase IF (1) you have submitted your work and (2) you have received at least one assessment. If you have submitted your work but you have not received any assessments, you will not see a completion check mark, but the course moderator will ensure that you get credit for this activity -- as long as you have assessed all the works allocated to you.

Remember: To receive completion credit for a peer assessment activity, you should take part in BOTH the submission and assessment phases.

A peer assessment activity consists of three phases, explained below. The completion check mark for this activity will appear at the end of the third phase. It will NOT appear immediately after the submission and assessment phases.

1. Submission phase: This is the phase in which you have to prepare and submit your work.

2. Assessment phase: This is the phase in which you have to evaluate the submissions that have been allocated to you. You will be provided with a rubric or assessment form for evaluating each submission.

3. Closure: Once the above two phases are completed, the course facilitator will close the activity. You will see a completion check mark after the closure phase IF (1) you have submitted your work and (2) you have received at least one assessment. If you have submitted your work but you've not received any assessments, you will not see a completion check mark, but you will still get credit for this activity as long as you have assessed all the works allocated to you.
   

Also see: Completion credit for a peer assessment activity

To check whether you have indeed completed the assessments, go to the activity page and scroll down to view the submissions assigned to you. If you see the phrase 'Already graded' under a submission, it means you have assessed that submission. You can click on the 'Re-assess' button in case you'd like to change anything in your assessment.

1. Submission phase: This is the phase in which you have to prepare and submit your work.

2. Assessment phase: The system will randomly allocate some of your course colleagues' submissions to you, and you have to evaluate these using an assessment form.

3. Closure: Once the above two phases are completed, the course moderator will close the activity. You can then view the assessments you have received from your course colleagues.

Related: Completion credit for a peer assessment activity

If you've submitted your work as part of a peer assessment activity, visit the activity page after the assessment phase to read the assessments you've received. When you visit the activity page, you can view your assessments by clicking the link to your submission. This link appears before the links to the assessments you have given to others. Once you click the link to your submission, you will see a page with a list of all the assessments you have received. Make sure you read all your assessments closely, and make notes on how you can improve your work.

If the submission is in DOC or DOCX format, please use Microsoft Word or LibreOffice Writer to open the document. LibreOffice is free and open source software, so it's a good choice if you don't have Word. If you are not able to open a submitted document with such software, or if you open the document and find it to be blank, please do the following: (1) complete a dummy assessment for this submission (eg, write 'could not open document' in each aspect of the assessment form), and (2) report the issue on the Technical Support / Technical Queries Forum.