Course: Tech help | learn@inasp

Section outline

Select section Welcome to our technical help guide

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Welcome to our technical help guide

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We are sorry to hear that you are experiencing a technical issue. If you are enroled on a facilitated course, one of the technical team will be able to help you in the forums.

Please browse the guide below and select one of the statements that matches your problem to find out more about possible solutions. It covers:

login errors 🔑🗺️

accessing courses 🔓🚪

joining live sessions 📲👩🏽‍💻

changing your settings 🖋️🪪

end of course 🏆

security ⚠️

You might also find the Moodle Quick start user guide helpful.

If you can't solve your problem with the information below, contact us via email risingscholars@inasp.info
Select section Login problems

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Login problems
- Select activity Confirm your account
  
  Confirm your account Page
- Select activity Lost password
  
  Lost password Page
- Select activity Can't find password reset email
  
  Can't find password reset email Page
- Select activity Enrolment key isn't working
  
  Enrolment key isn't working Page
- Select activity Can't find an old account
  
  Can't find an old account Page
Select section Accessing courses

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Accessing courses
- Select activity Join/ enrol in a course
  
  Join/ enrol in a course Page
- Select activity Materials padlocked
  
  Materials padlocked Page
- Select activity Post in a discussion forum
  
  Post in a discussion forum Page
- Select activity Mobile app issues
  
  Mobile app issues Page
- Select activity Website isn't working
  
  Website isn't working Page
Select section Joining live sessions

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Joining live sessions
- Select activity Download a live session calendar invite
  
  Download a live session calendar invite Page
- Select activity Join a live session
  
  Join a live session Page
- Select activity Rewatch the recording
  
  Rewatch the recording Page
Select section Peer assessment workshops

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Peer assessment workshops

Not available
Select section Change settings

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Change settings
- Select activity Change my timezone
  
  Change my timezone Page
- Select activity Translate content
  
  Translate content Page
- Select activity Receive less emails
  
  Receive less emails Page
- Select activity Edit my profile
  
  Edit my profile Page
Select section End of course

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End of course
- Select activity Where is my certificate/ when do I get it
  
  Where is my certificate/ when do I get it Page
- Select activity Save or print materials
  
  Save or print materials Page
Select section Security

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Security
- Select activity Report harassment
  
  Report harassment Page
- Select activity Delete my data
  
  Delete my data Page
- Select activity Unenrol/permanently leave a course
  
  Unenrol/permanently leave a course Page