Course: Tech help | learn@inasp

Section outline

Select section Welcome to our technical help guide

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Welcome to our technical help guide

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We are sorry to hear that you are experiencing a technical issue.
Please browse the guide below and select one of the statements that matches your problem to find out more about possible solutions. It covers:
login errors 🔑🗺️
accessing courses 🔓🚪
joining live sessions 📲👩🏽‍💻
changing your settings 🖋️🪪
end of course 🏆
security ⚠️
If you are enroled on a facilitated course, one of the technical team will be able to help you in the forums. Unfortunately due to capacity we don't offer tech help for self-study courses.
You might also find the Moodle Quick start user guide helpful.
Select section Login problems

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Login problems
- Select activity Lost password
  
  Lost password Page
- Select activity Can't find password reset email
  
  Can't find password reset email Page
- Select activity Enrolment key isn't working
  
  Enrolment key isn't working Page
- Select activity Can't find an old account
  
  Can't find an old account Page
Select section Accessing courses

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Accessing courses
- Select activity Join/ enrol in a course
  
  Join/ enrol in a course Page
- Select activity Materials padlocked
  
  Materials padlocked Page
- Select activity Post in a discussion forum
  
  Post in a discussion forum Page
- Select activity Mobile app issues
  
  Mobile app issues Page
- Select activity Website isn't working
  
  Website isn't working Page
Select section Joining live sessions

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Joining live sessions
- Select activity Download a live session calendar invite
  
  Download a live session calendar invite Page
- Select activity Join a live session
  
  Join a live session Page
- Select activity Rewatch the recording
  
  Rewatch the recording Page
Select section Peer assessment workshops

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Peer assessment workshops

Not available
Select section Change settings

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Change settings
- Select activity Change my timezone
  
  Change my timezone Page
- Select activity Translate content
  
  Translate content Page
- Select activity Receive less emails
  
  Receive less emails Page
- Select activity Edit my profile
  
  Edit my profile Page
Select section End of course

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End of course
- Select activity Where is my certificate/ when do I get it
  
  Where is my certificate/ when do I get it Page
- Select activity Save or print materials
  
  Save or print materials Page
Select section Security

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Security
- Select activity Report harassment
  
  Report harassment Page
- Select activity Delete my data
  
  Delete my data Page
- Select activity Unenrol/permanently leave a course
  
  Unenrol/permanently leave a course Page